• Frequently Asked Questions
     
    Did You Know?
    • New Caney ISD Child Nutrition serves an average of 5,100 breakfasts and 8,500 lunches each day! NCISD Child Nutrition also provides nutritious snacks for the many after school education programs.
    • NCISD Child Nutrition employs over 160 people.
    • The Child Nutrition Department is self-supporting. Revenue sources include government reimbursement for student meals served, government commodities, paid student meals, ala carte sales, and adult paid meals. The only local school district funds utilized are for construction of cafeterias in new schools and kitchen remodels on older campuses.
    Who administers and regulates the school nutrition services in New Caney ISD?
    The New Caney ISD Child Nutrition Department is administrated by Debbie Needham, Director of Child Nutrition. New Caney ISD participates in the National School Lunch Program and the School Breakfast Program, both which are administrated by the United States Department of Agriculture (USDA). In addition, the Child Nutrition Department follows the regulations of the Texas Department of Agriculture (TDA), local health departments and the Board of Trustees.

    How much taxpayer money is used to operate the Child Nutrition Department?
    The Child Nutrition Department is a self-sustaining operation. No funds from the New Caney ISD General Fund are used in the operation of the Child Nutrition Department. The Child Nutrition Department receives money from the federal government under the National School Lunch Program.
     
    How can I make deposits to my child’s account?
    Prepaying for Lunch and ala carte items is an efficient way to pay for your student’s meals. You may pay by check or cash. However, if paying by check, please include your student’s name and account number in the memo section of your check. If paying by cash, please include a slip of paper with the same information.
    You may also pay on your student’s account by making a payment to Schoolcafe.com. This is a secure, online site for payments made on student’s accounts with Visa or MasterCard and payments can be made anytime of the day. This fast and friendly service also allows you to view your student’s meal transactions without cost or having to make a deposit. Simply sign up!
    Cash or check deposits on an account can be made anytime the cafeteria is open for business.

    What is the district’s policy on charging?
    New Caney ISD has a “No Charge Policy” for students and staff. The goal of Child Nutrition is to provide healthy balanced meals for students that meet the requirements established by USDA and Texas Department of Agriculture. In order to insure students receive a nutritional meal, Child Nutrition will provide students without money a sandwich and milk, up to 3 meals. Cashiers will remind a student if money on their account is running low.

    Why did my child receive a sandwich and milk for lunch?
    Your student may have been served a sandwich and milk for lunch instead of the regular menu lunch due to lack of funds on their account. It is the policy of New Caney ISD Child Nutrition to replace the regular meal with a sandwich and milk at no cost to the student if the student has charged to their limit on their account.

    What happens if someone uses my child’s account?
    Student meal account numbers are the student’s ID number. This number should be kept confidential and should not be shared with other students. If the number is used by someone other than the legitimate holder, the register will notify the cashier that the number has already been used for the purchase of a meal for that day. If this should happen, the cafeteria manager will take the necessary steps to rectify the situation. A parent may always ask for a report on their child’s account. To make this request, please contact the cafeteria manager. Student’s accounts may also be viewed by the parent on Schoolcafe.com.

    What happens to my child’s money at the end of the school year?
    If your child has money left on his/her account at the end of the year, the money will be available on the first day of school the following year. Account balances follow the student from year to year.

    How do I get a refund?
    If you want a refund on your child’s account, you must send a letter with your signature to the cafeteria manager or make this request in person at the school’s cafeteria.

    What if my child is allergic to milk, peanuts, etc.?
    If your child has a food allergy, a doctor’s note must be on file with the cafeteria stating the allergy. If replacing one food with another, this too must be included in the doctor’s letter. For example, if the child has a milk allergy, then the doctor’s note must include that milk is to be replaced with juice or water. Special diet needs prescribed by Doctors for medical reasons must have written Doctor Orders and a copy of recommended diet. In these cases, please contact Child Nutrition Department.

    What does “offer vs. serve” mean?
    Offer versus serve was established in October 1975 when Public Law 94-105 mandated that students in high school would not be required to accept offered foods they did not intend to consume. At the middle school and elementary levels, the policy is optional and it is up to each individual, district to decide whether they wish to extend offer vs. serve to the middle or elementary level. New Caney ISD Child Nutrition has chosen to extend offer vs. serve to include the elementary and middle schools.

    The five components of the meal include

    • Meat or meat alternate
    • Fruit 
    • Vegetable 
    • Bread and grains 
    • Milk
    As long as the student takes three of the five items, the meal will be counted as a complete meal and eligible for reimbursement.